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Our CommitmentsYour order Return within 30 days

30-day return policy!


Take your time to make your final decision! You get a 30-day period (from the date of reception of your order) to send the frames back if they did not suit you.

 

How to return your order:

 
Je replace les articles dans le colis

1. Put the article(s) you want to send back in the box (WITH original boxes and all accessories).

Je complète le bon de retour

2. Edit and print the return form from your customer account.

Je dépose mon colis dans un bureau de poste

3. Ship your package and keep the proof of deposit in your post office or express carrier.

Upon reception by our team, you will receive a full refund on your account within 5 working days.

Please note that return costs are only free from France and Germany.


You will find below the address to return the package:

VISIOFACTORY, 

1 AVENUE PIERRE PFLIMLIN

68390 SAUSHEIM

FRANCE


After processing and verification, the refund will be made on the account used during the payment.


Any questions?

See our F.A.Q.

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