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Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.
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These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.
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Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.
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Take some time to make up your mind ! You have a 30-day reflection (from the date of receipt) to return the glasses if they were not suitable!

You can request the return of a product or several products directly from your customer area. This allows you to request a refund.

The glasses must have only been tried on and not worn, and returned in their original packaging with all boxes, cases, accessories and instructions.

# more #

Return is possible for orders sent abroad but the costs are the responsibility of the customer (the return is free only for Metropolitan France).

You will find below the address to return the package to:

VISIOFACTORY, 1 AVENUE PIERRE PFLIMLIN- 68390 SAUSHEIM

1. Prepare your package by returning the item to its original packaging (accessories included).

2. Declare and record your return in your customer area Go to the details of your order, click on "Return a product" and complete the requested fields before validating and generating your request.

3. Print the return voucher and enclose it in your package.

5. Return the item and keep the receipt stamped by the post office.

After receipt of the package at our premises and verification, the refund will be made within 5 working days on the account used for payment.


Any questions?

See our F.A.Q.

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